Expert Medical Opinion
Live healthier with help from quality doctors and health experts.
Need a second opinion? Get assurance and advice on a diagnosis, treatment or surgery from leading experts in over 450 specialties. Use Expert Medical Opinion when you or your eligible dependents:
- Are unsure about a diagnosis or need help choosing treatment.
- Have medical questions or concerns and want a leading expert’s advice.
- Need help finding a local expert who specializes in treating your condition.
- Have been admitted to the hospital and want expert guidance.
Who can use this service?
How it works
You’ll be assigned a Physician Case Manager who will work with you. Here’s the process:
- 1Start a case
Select request service and enter high level details of the case.
- 2Access expert guidance
Connect with your physician who guides you through every step in the process and coordinates your review with a team of specialists.
- 3Receive collaborative care
Our team of physicians work with you to develop and deliver a clear diagnosis and treatment plan that ’s right for you. A report will be provided at the end of the review. Your physician will work with you to make sure you understand the report and next steps. Your physician can be available for any additional discussion or questions you may have.
Expert Medical Opinion are not telemedicine or a substitute for care from a treating physician, the services can help you to understand your diagnosis and/or treatment plan and, if necessary, may suggest an alternative treatment.
These are not emergency services, nor continued care services and they do not constitute or include all the medical care you may need. If you are feeling severely unwell, we advise you to contact your local emergency services. Below are some examples of conditions we cannot treat:
Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant.